Easy Returns, Worry-Free Shopping
We want every Gurnico purchase to feel safe, simple, and enjoyable for you and your child.
Simple & Clear Return Support
If something does not feel right after receiving your order, our team is here to guide you with care.
Our Promise
AT GURNICO, we always strive to deliver the best products for your child. Still, if for any reason the toy doesn’t feel right once you receive it, don’t worry—we are here to help.
When to Contact Us
If you receive the wrong product, a damaged part, or if it looks different from the pictures, please contact us within 3 days. Share your order number and a small photo of the issue, and we will review it. Once verified, we will guide you on the next steps—return or replacement, whichever is more convenient for you.
Return Condition
If a return is required, the product must be unused, clean, and in its original packaging. After approval, please send it back within 7 days.
Refund or Replacement
Once we receive the product, we process the refund promptly. The money will be returned to your original payment method—processing time may vary slightly depending on your bank or mobile banking service. Alternatively, you can choose a replacement instead of a refund.
Important Note
Please note that returns or refunds are not possible for products damaged due to normal use, misuse, or customized items.
We Are Here for You
Whenever you reach out with a question or issue, we aim to respond calmly and clearly, because we want every Gurnico purchase to be worry-free and enjoyable.
If you need any assistance, just send us a message—we are here for you.